Protecting a growing healthcare business
Customer Company Size
Mid-size Company
Region
- America
Country
- United States
Product
- iland Cloud Services
Tech Stack
- Cloud-based Disaster Recovery
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Cost Savings
- Productivity Improvements
Technology Category
- Infrastructure as a Service (IaaS) - Cloud Computing
Applicable Industries
- Healthcare & Hospitals
Applicable Functions
- Business Operation
Services
- Cloud Planning, Design & Implementation Services
About The Customer
The organization is a family-owned and privately held company that has been in operation for more than 150 years. It leads a family of companies that create efficiencies within healthcare supply systems in the US and internationally. One of these companies provides customized, comprehensive, and integrated contact and call center services for biotech/pharmaceutical and medical device companies. Services include providing core drug/device product information, adverse experience reporting, handling product complaints and assisting with clinical trials recruiting. The organization’s call center employs highly qualified personnel to answer medically-related questions from anyone - ranging from end-users of prescription drugs to pharmacists at the store front selling these drugs to patients and primary care physicians prescribing them to patients.
The Challenge
The organization, a family-owned healthcare supply systems company, had an in-house disaster recovery plan for data and applications. However, when the organization acquired a local company, the IT department was tasked with taking over the new subsidiary’s IT. The senior systems engineer knew he needed to expand the existing disaster recovery plan to cover the new subsidiary’s data and systems but ran into a problem almost immediately. The equipment of the new subsidiary was old and the capital needed to purchase the additional equipment for migrating their data to the organization's environment was not approved.
The Solution
The organization’s IT team decided that the best course of action was to find a cloud service provider they could replicate the data to. Following research into a number of vendors, iland was selected. The company’s nightly replication is now sent to iland’s cloud environment. That strategy has enabled it to recall its old replication equipment from the data center, move it back to the corporate network and put it into production mode to facilitate the addition of the new subsidiary’s data network. The selection of iland as the organization’s cloud-based DR provider, came down to competitive pricing, iland’s expertise, and the sales and support process that the company’s IT team experienced.
Operational Impact
Quantitative Benefit
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